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POLICY

SHIPPING POLICY

Unassy Hair, is committed to providing efficient shipping and convenient pickup options for all of our hair products and wigs.

  • Ready to Ship Wigs: Orders placed for Ready to Ship wigs will be shipped the next business day after the order is placed.

  • Preorders: All preorder items are shipped within 7 to 14 business days (excluding weekends and holidays).

  • Weekend Orders: Any orders placed on the weekend will be shipped the following Monday.

Pickup Option:

  • Pick-up is available from 8:00 AM - 8:30 PM Tuesday through Friday and until 3:00 PM on Saturday.

  • We are closed for pickups on Sundays and Mondays.


 

Each order comes with insurance for added peace of mind. However, Unassy Hair is not responsible for lost or stolen packages. In the event of a lost package, please file a claim with the shipping carrier. 

 

Please note that you are required to complete a Buyer Form before placing your order. This ensures accurate processing and delivery of your order.

Refund and Return Policy

The items on our website and in-store are final sale. We cannot offer exchanges and refunds. Unassy Hair is not Responsible for any improperly fitted wigs. Please contact the customer support team if you have any questions about your order before ordering. Check your order thoroughly, within 24 hours of receiving your order Contact Support with your order details, if you have questions about your item.  ALL SALES ARE FINAL. Exchanges and refunds are not accepted. All items are non-refundable.

Cancellation Policy

Once you place your order, you may not cancel it. 

Contact our customer support team if anything is unclear or you have any questions. 

 Digital Product Policy

Thank you for choosing our digital hairstylist services. Please review our policy carefully:

 

1. All Sales Final: Due to the nature of our digital hairstylist services, all sales are final. We do not offer returns or refunds.

 

2. Online Access Only: Our services are exclusively accessible online. Ensure you have a stable internet connection and the necessary devices to access our digital content.

 

3. Receiving Confirmation: Upon successful payment, you will receive a confirmation email containing details for accessing the digital hairstylist services. Keep this information safe for reference.

 

4. No Resale or Redistribution: The purchased services are for personal use only and may not be resold or redistributed. Any unauthorized sharing or distribution will result in the termination of access without a refund and rights to shop with Touched By Mya. 

 

5. Service Modifications: We reserve the right to modify or update our digital hairstylist services. You will be notified of any significant changes that may affect your experience and will receive an updated version Digital product.

 

By completing the purchase, you acknowledge and agree to abide by the terms outlined in this digital product policy. If you have any questions or concerns, please contact our customer support for assistance before your purchase.

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